Shopping Information

What Shipping Methods Are Available?

Here at SexToy HQ we are serviced by Royal Mail to deliver (discreetly) your products. We offer standard and next day delivery with an offer of spend over £75 to receive your delivery free.

How Long Will It Take To Get My Package?

It can take between 3 to 5 days for standard delivery or next day if the order is placed before 3pm. A saturday purchase will be delivered the following Monday.

Do You Ship Internationally?

Yes we do. Delivery from mainland UK worldwide is £19.95 and will take between 10 to 15 days to arrive.

How do I clean my sex toys?

We recommend purchasing a sex toy cleaning solution from us. Spray the product with the cleaning solution, wipe down and make sure it is dry to pack away. 

Payment Information

What Payment Methods Are Accepted?

We accept Paypal, all major credit and debit cards and now we have hooked up with Klarna to help split your payments.

Is Buying On-Line Safe?

Very much so, we have a secure site along with major purchasing companies such as Paypal and Klarna to protect you and your purchases.

Orders and Returns

How do I place an Order?

Simply choose the product or products you require, add these to your basket and proceed to the checkout where you can choose the option of Paypal or a Debit Card.

Do I need an account to place an order?

No, you can check out as a guest, it is recommended to sign up as a member as you will then receive discount codes, news and product updates.

Who should I to contact if I have any queries?

You can contact us here with our chat system on each page of the store.

How Can I Cancel Or Change My Order?

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How Do I Track My Order?

Using the tracking code and your email address you can simply click on the track my order button at the top of our site and enter those details.

How Can I Return a Product?

Simply return your product to the PO Box address stated on your invoice when your product arrived. You will then receive a full refund.